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Server crash/connection issues
1. If the server error occurred due to the company’s fault and you sustained losses due to the error, you have the right to send a complaint to the company. Complaints are accepted within two working days from the moment when the case occur...
Server connection lost
The platform fails to connect to the server. What should I do?If you see the "No connection" message in the status line in the bottom right corner, please do the following:1. Close the platform and restart it.2. Close the platform, press th...
Profit miscalculation
Why does the profit shown in my trading platform differ from the sum by which the balance has been increased?The point is that in your InstaTrader setups the option to show the deal result in the currency of the order, not in the one of the...
Unable to open position
One of the main reasons why you could fail to open a deal in a trading platform is typing in the investor password instead of the trader password. Please make sure that you enter your trader password in the authorization form.Another common...
Account history displaying
To view your trading history, right-click on the “Account History” tab and select “All history” in the drop down menu.
Terminal time
The winter terminal time is set to UTC+2. In the summer period, clocks in the terminal are turned forward one hour to UTC+3. The terminal time is shifted twice a year due to the Europe switching to day-light saving time and vice versa, on t...
MT4 for Linux
The MT4 trading platform can be installed and run on computers with Linux using Wine. Wine is free software that allows users of the Unix-based systems to run an application developed for the Microsoft Windows systems. Among all the Wine ve...
Mobile trading
InstaForex supports trading via mobile devices. You will find mobile platform applications for iOS and Android on our website: https://www.instaforex.com/trading_platform...
Arabic
When the client selects Arabic language in the platform, it can show strange symbols instead of Arabic words. In this case you have to open your Control panel through Start menu and choose the option "Clock, language and region", then "Regi...
Minimal deposit for MT5 accounts
The minimum deposit is $1. ...
Bonus for registering with MT5
No, the bonus program is not available for MT5 accounts.
Leverage for MT5 accounts
You can choose leverage from 1:2 to 1:500 for MT5 accounts.
Client Area for MT5 accounts
We are sorry, but MT5 Client Area is unavailable for now. The service will be launched in the near future.
Transferring funds between MT4 and MT5 accounts
The transfer between accounts for MT5 accounts is available on the Money withdrawal section of the main website.
Eurica accounts for MT5
No, Eurica account type is not available at the moment. This type of an account will be offered to MT5 account holders in the near future.
Currencies of MT5 accounts
At the moment, you can open MT5 account deposited only with US dollars.
PAMM for MT5 accounts
No, the PAMM system is unavailable for MT5 accounts.
Affiliate commission on MT5 accounts
Yes, they do. We are pleased to announce that the affiliate program is now available for MT5 accounts.
Segregated accounts for MT5
No, this service is not available for MT5 accounts.
InstaRebate for MT5 accounts
No, MT5 accounts can not be registered with the InstaRebate system.
Contests for MT5 account holders
No, the contests are not available for MT5 accounts.
MT5 leverage amount
Yes, it is possible. Please contact Technical Support service via online chat or send a request to support@mail.instaforex.com specifying your account number and code word....
MT5 trading instruments
Due to technical faults, not all instruments can be traded on MT5 accounts. The whole range of trading instruments will be available in the near future. ...
Closing order offline
To close a deal, you can contact the support service by phone or via a live chat. You will be required to provide your account number, a code word, and an order ticket. With this information, the customer support manager will be able to clo...
List of technical errors when working with platform
While working with the trading platform traders may face some technical errors (messages). They could appear at the moment of information exchange between the platform and the server. Below, there is a list of the most common errors.1. ...
Proxy settings
Internet connection through a proxy server may be the reason why your device fails to connect to the MT4 platform. If the system requires you to enter details of the proxy server settings (a popup window will appear) when installing or down...
